RETURN, REPAIRÂ & REFUND POLICY
Return Policy/ Money-Back Guarantee
Within 30 days of delivery, you have the right to a refund from QuikFunMarine. You may return it in new condition for a full refund (excluding the courier fee to receive and return the product and any item that cannot be sold, such as items that are obviously used / damaged).
The products eligible for the QuikFunMarine 30 days refund policy are as follows:
· QuikSup + kit
· QuikDeck + kit
· QuikMat
· 12v Pump
· 240v Pump
· Phone pouch
The products that are not eligible for the QuikFunMarine 30 days refund policy are as follows:
• All Accessories - Refund within 30 days after delivery if judged unsuitable, unopened, and in original packaging
• Used or demonstration items
• Someone other than the original purchaser
• Items purchased and shipped outside of Australia
Your product must be in the same condition as when it was received, with no apparent scratches or wear, and in "as new" condition to be eligible for a return. It has to be in its original box as well. QuikFunMarine has the right to refuse your 30-day return if you do not follow this policy. Please keep in mind that the 30-day return policy can only be applied to one order at a time. The date the item is received determines the delivery time.
To complete your return, use the contact form below to send us a photo or video. A receipt or proof of purchase is required.
You are responsible for inspecting your item upon delivery and before first usage. If you suspect the product is defective or faulty, do not use it.
The NSW Fair Trading Act and the Australian Consumer Law apply to QuikFunMarine.
REPAIRS POLICY
QuikFunMarine may choose to refer you to the repair instructions that came with your product if there is a small problem with your product or service. Instead of a replacement or refund, QuikFunMarine may offer you a free repair.
QuikFunMarine can also offer you with the parts you need to fix the product immediately. Repair expenses will be covered by QuikFunMarine, and your warranty will be unaffected, providing you peace of mind.
REPLACEMENT/EXCHANGES POLICY (IF APPLICABLE)
If the item is defective or damaged, we may replace it if the warranty terms and warranty duration are met. QuikFunMarine maintains the right to troubleshoot and/or repair any defective or damaged merchandise. Please file a claim for evaluation using the contact form below if you need to replace it with the same item.
Once accepted, you can schedule a time to exchange your items at our warehouse or through a courier service. Based on the condition and age of the product returned, QuikFunMarine may repair or replace it with a new or refurbished product, and you will get a Repair Notice. For your piece of mind, your warranty will be honoured.
QuikFunMarine NSW Warehouse
24 Williamson Rd
Ingleburn NSW 2565
RETURN SHIPPING
Contact us using the contact form below if you need to swap it for the identical item. Our team will respond with specific instructions. To return your goods, please send it to the following address, together with your full name and contact information:
QuikFunMarine NSW Warehouse
24 Williamson Rd
Ingleburn NSW 2565
You will be responsible for any shipping expenses associated with returning your goods. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one. The time it takes for your returned product to reach you will vary depending on where you reside.
Once received, our team will inspect the return for any damage and contact you to confirm receipt of products, confirm condition, and issue a refund back to your original payment method, or notify you of a return/refund rejection as per our Refunds Policy. Once accepted, the refund will show in the same payment method as when the order was placed within 2-3 business days.
REFUNDS POLICY (IF APPLICABLE)
We will answer to your enquiry once your return has been received and inspected, confirming that we have received your returned item. We'll also let you know whether your refund has been approved or denied, as well as any fees that may apply (Refer to Rejection of Refund below).
If your refund is denied, you will be charged a processing fee of more than 25%, up to 100% of the invoiced product cost. If your refund is accepted, we will ship it out to you within three working days. A handling fee of up to 25% may be charged to the approved order if additional costs are incurred, such as repairs, cleaning, repackaging/lost original packaging, or other reasonable charges linked to the received return "as new" or non-condition. It will be subtracted from your final refund amount as a new/used condition.
If you want to return the product or have already done so, do not use it in any way, as this will violate the returns policy and your refund may be denied.
If you are approved, your refund will be handled, and it will appear in your account within 2-3 business days using the same payment method as when you placed the order.
Rejection of a Refund
Refusal to refund refers to wilful usage of the goods or service knowing that QuikFunMarine has requested a return, or misuse of the product or service in a way that caused the problem. If you return a product that has been mistreated or damaged, your return will be denied, and you will be charged for the expenses of returning the product, or more than 25% of the handling fee, up to $100, depending on the condition of the product. The evaluation determines a proportion of the project product invoice cost.
Custom Orders Cancellation Fee
Custom orders can be cancelled however a 20% cancellation fee applies once an order is confirmed and deposit or payment made.
Orders which have Free Shipping
Orders with Free Shipping that are returned will be repaid less the actual shipping costs that were incurred to send your order. For example, if you return a QuikSup with free shipping for Change of Mind, you will be refunded the value of the QuikSup less the cost of couriering the QuikSup to you.
LATE OR MISSING REFUNDS POLICY (IF APPLICABLE)
Check your bank account again if you haven't gotten a refund yet. Then call your credit card company; the refund may take some time to appear on your account. The next step is to call your bank. Before a refund is posted to your account, there is usually some processing time.
If you've done everything listed above and still have not received your refund, please contact us using the information below.
EXCEPTIONS TO CONSUMER GUARANTEES
Consumer guarantees do not apply if you:
• Received what you requested but changed your mind, found it cheaper elsewhere, or concluded you did not like or have no need for it.
• Caused the problem by misusing a product in any way.
• You were aware of the flaws before purchasing the product or were informed of them.
• Requested a service in a specific manner against the company's advise or were unsure of what you wanted.
CONTACT
Contact us via the contact form below